Privacy Policy

Last Updated: May 24, 2025

Welcome to Dotaran ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dotaran.com and use our educational platform services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Create an account or register for our courses
Complete your user profile
Enroll in courses or access learning materials
Submit assignments, participate in discussions, or interact with course content
Contact us through email or support channels
Subscribe to newsletters or promotional communications
Participate in surveys, contests, or promotional activities

This information may include:

Full name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment and billing information
Educational background and professional information
Course progress, performance data, and learning preferences
Communications and feedback you provide

1.2 Information Collected Automatically

When you access our platform, we automatically collect certain information, including:

Device information (IP address, browser type, operating system, device identifiers)
Usage data (pages visited, time spent on pages, navigation paths, features used)
Course interaction data (videos watched, lessons completed, quiz attempts)
Cookies and similar tracking technologies
Referral sources and campaign parameters
Log data and error reports

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms when you connect your account
Payment processors and financial institutions
Marketing and analytics partners
Educational institutions or corporate partners
Publicly available databases

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Improvement

Provide, operate, and maintain our educational platform
Process course enrollments and manage your learning experience
Deliver course content, materials, and assessments
Track your progress and issue certificates or credentials
Personalize your learning experience and recommend relevant content
Improve our platform functionality, user interface, and educational offerings
Develop new features, services, and course content

2.2 Communication

Send transactional emails (account notifications, course updates, receipts)
Provide customer support and respond to your inquiries
Send educational content, newsletters, and promotional materials (with your consent)
Notify you about changes to our services or policies
Facilitate communication between learners and instructors

2.3 Business Operations

Process payments and prevent fraudulent transactions
Conduct analytics and research to understand user behavior
Enforce our terms of service and other agreements
Comply with legal obligations and respond to legal requests
Protect our rights, privacy, safety, and property
Resolve disputes and troubleshoot technical issues

2.4 Marketing and Advertising

Display personalized content and advertisements
Measure the effectiveness of marketing campaigns
Conduct market research and user surveys
Promote courses and special offers that may interest you

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including:

Cloud hosting and data storage providers
Payment processors and financial services
Email delivery and communication platforms
Analytics and marketing service providers
Customer support tools and help desk software
Content delivery networks

3.2 Educational Partners

If you access our platform through an institutional or corporate partnership, we may share relevant information with your organization, including course progress, completion status, and performance data.

3.3 Instructors and Course Creators

Course instructors may access information about enrolled students, including progress data, assignment submissions, and participation in course activities.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

3.5 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government authorities or law enforcement
Situations involving potential threats to safety or security
Investigations of fraud, abuse, or violations of our terms

3.6 With Your Consent

We may share information for other purposes with your explicit consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data.

4.1 Types of Cookies We Use

Essential Cookies: Required for platform functionality and security
Performance Cookies: Help us analyze usage and improve performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity for personalized advertising

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. We also honor Do Not Track signals where technically feasible.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication protocols
Regular security audits and assessments
Access controls and authentication requirements
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal, regulatory, or contractual obligations
Resolve disputes and enforce our agreements
Maintain records for legitimate business purposes

When information is no longer required, we securely delete or anonymize it. Course completion data and certificates may be retained indefinitely for verification purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction and Update

You can update or correct your account information at any time through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions. Note that some information may be retained for legal compliance or legitimate business purposes.

7.4 Opt-Out of Communications

You can unsubscribe from promotional emails using the link provided in each message. Transactional emails related to your account and courses will continue.

7.5 Restrict Processing

You may request that we limit how we use your information in certain circumstances.

7.6 Object to Processing

You can object to processing of your information for direct marketing purposes or when based on legitimate interests.

To exercise these rights, please contact us at support@dotaran.com. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

For users between 13 and 18, parental or guardian consent may be required depending on applicable regulations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to your registered email address
Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dotaran
2624 Rue Schulz
Saint-Jérôme, QC J7Y 0C9
Canada

Email: support@dotaran.com
Phone: +1 450-929-3033

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner.

13. Additional Disclosures

13.1 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know what information we collect, the right to delete information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by applicable law.

13.2 European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under data protection regulations, including the right to lodge a complaint with a supervisory authority.

13.3 Automated Decision-Making

We may use automated processing to personalize content recommendations and assess learning progress. You have the right to request human review of automated decisions that significantly affect you.

Thank you for trusting Dotaran with your personal information. We are dedicated to maintaining that trust through transparent and responsible data practices.